Fees

No Refund Policy

Thank you for your purchase. Please read this policy carefully.

All sales are final. Due to the nature of our products/services [digital downloads, personalized items, limited-edition items, etc.], we do not offer refunds, returns, or exchanges.

Exceptions:

While we generally do not offer refunds, we may consider exceptions in the following limited circumstances:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 5 business days of receiving your order, providing clear photographic or video evidence of the damage. We will assess the situation and, at our sole discretion, may offer a replacement or store credit. 
• Incorrect Products: If you receive a product different from what you ordered, please contact us within 5 business days of receiving your order. We will arrange for the correct item to be sent to you. 
• Technical Issues Preventing Access: If you purchased a digital product and are experiencing documented technical issues preventing access, please contact us within 5 business days of purchase so we can provide technical support. If the issue is on our end, we will endeavor to fix the problem, or provide an alternative solution.

Process for Exceptions:

To request consideration for an exception, please contact us at Danika@danikajones.com with the following information:

• Your order number (if applicable) 
• A detailed description of the issue
• Clear photographic or video evidence (if applicable)

We will review your request and respond within 5 business days.

Important Notes:

• This policy applies to all products/services sold on our website.
• We reserve the right to refuse any refund request that does not comply with this policy.
• Store credit, if issued, will have an expiration date of 30 days.
• We are not responsible for customer errors, such as incorrect order placement, or incompatibility with customer equipment.
• By completing a purchase on our website, you acknowledge and agree to this no refund policy.

Contact Us:

If you have any questions about this policy, please contact us at Danika@danikajones.com.